Return Policy

Damaged product:

If in the unfortunate circumstance that the product you receive is damaged, contact customer support or through our chat option on the website. We will assure free returns in case of manufacturing defects after checking necessary proof of the damage.

Sizing:

We urge you to check the size guide to help you select the right size before purchasing the product. In case of a manufacturing defect, we assure you free rework. If needed to change the size of a rightfully made product, we initiate a return pick up and provide paid rework.
The customer will be charged the reverse pick-up fee and also rework charges based on the nature of the rework. The rework shall take 5 working days per product.
The process of paid rework is mentioned below. You can contact us through the chat option on the website or you can directly contact the customer support team.
If the product is manufactured in prescribed dimensions as per size guidelines, we do no not accept returns in the case of the product not fitting you. In case of a complaint on sizes raised by a customer, the Hyve support team will check if there has been a manufacturing defect based on images/videos shared by the customer and then will be taking necessary course of action based on the nature of issue raised.

Exchange policy for non-customized products :

Exchange is applicable only for your non-customized products
If your products are customized, the exchange isn’t applicable. You can check the return/rework policy for customized products here :
Exchange is applicable with different-sized products.

Eligibility for Exchange

The product in your order is not a customized product
The product should not have any damaged or underused condition
An exchange request must be raised within 4 working days of receiving your order